Posts Tagged 'Sponsorship'

Minnesota Wild Corporate Partner Summit

I was invited to speak at the Wild‘s Corporate Partner Summit this week on the topic of social media. The event was held in the Xcel Energy Center and used the scoreboard as the presentation screen – which was a cool idea.

My topics ranged from:

  • Getting started and setting objectives
  • Customizing platforms for differentiation
  • Monetization and e-commerce integration
  • Trends and forecasts

The attendees were the Wild’s corporate sponsors – which is a great value add that the team provides it’s partners. Other presenters included Tom Reutter of Scarborough Research who presented some great data on Wild fans and social media, and  Dewayne Hankins / Michael Brinkman of the Wild’s internal DIG group (Digital Interactive Group) who presented on the Wild’s social presence, successful promotions and future direction.

Thanks also to Anna Johnson and Kathleen Borschke of the Wild’s Corporate Services team for all their work in preparing for the event.

True to social media form – some attendees were tweeting during my presentation – which I think is an effective way to measure engagement:

A corporate partner summit is a good way to offer value for any team – and it’s great to have the opportunity to see what your audience is picking up on. As I have mentioned many times, along with many other voices in the social space – one of social media’s key benefits is the opportunity to listen.

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Facebook… Like It

Facebook launched some potent new tools yesterday and I will start to break down what it means for sports marketers…

You may have heard/seen that recently Facebook changed the term “Fans” from its Pages to simply, “Like”. So now, your Page doesn’t have fans, but people who like it (too bad – “Fans” was a perfect fit for sports teams). Now, the idea of “Like”ing something gets a whole lot more engaged.

Social Plugins

If you are familiar with Facebook, the ability to “Like” something is not new. But through the use of social plugins - check them out here – the “Like” button can show up anywhere, on any website – even your own.

Here’s an example from NHL.com with Alex Ovechkin.

What this means is that now, Facebook can be pretty much anywhere. The web is increasingly semantic and social. Furthermore, “Like”s can dynamically alter a Facebook users profile, and the act of “Like”ing something can create a long-term communication between the user and NHL.com. Whenever there is an update on Ovechkin from NHL.com, the “Like” will update the user on the Facebook platform. Pretty neat stuff.

Ok – Now What?

So now that you have an idea of what technology is in place – here’s what to start doing with it.

  • Every team site has a roster page – get some Like buttons up there for the players (like the NHL.com model) and tell your fans to get clicking
  • The viral nature of all this “Like”ing should help grow your Page population as well, be ready to track this
    • NHL.com integration increased the NHL Facebook Page by 3.2% (>9000 Fans)  overnight after this launch
  • Consider partner/sponsor brand synergy – what kinds of sponsors would be a good fit for social plugins?

I will be thinking/blogging more about the last bullet – in the meantime, more to come on Facebook’s new tools and how to best put them to use.

If you have some ideas or some other great examples/models to look at, please leave a comment and let us all know…

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7 Tips for Social Media ROI

Where is the ROI from social media? From a sports marketing perspective – here is where you find the money:

  1. Grow your Fan and Follower populations – more eyeballs, more traffic to drive back to your website
    • Bigger pops allows you to sell the social space itself too (see #2)
  2. Custom tabs on Facebook: You can build and sell these spaces to sponsors
  3. Sponsored contests for engagement
    • Don’t just drop sponsored links, give fans a reason to click
  4. Sell your Twitter background space
  5. Get a sponsor for your Facebook page
  6. Engage with sponsors on Facebook and Twitter
    • As part of a marketing strategy, brand synergy is important
  7. Sponsored player Twitter account

7 tips to get your social media strategy integrated into your marketing mix and draw an ROI as well.

Have you tried any of these?

Linkedin and Selling the Social Space

As sales teams look to incorporate social media space into their inventory, I think its time to focus for  a minute on Linkedin.

Many people call Linkedin the “Facebook for business”. I’m not 100% in agreement with that statement, but Linkedin certainly is a powerful and important social network. Personally, Linkedin has been vital in my own experience having been the stating point for projects, clients and even full time jobs. I consider being on Linkedin a must.

As sports sales teams are out there looking to increase their sponsor business – and for many accounts, this means the incorporation of social spaces, I think it makes sense for sales departments and marketing teams to spend some time ensuring their presence on Linkedin is strong.

Here’s how:

  • Update your “Company” profile – Marketing should have a look at this; be consistent with other messages
  • Ensure that all sales people have profiles – using Linkedin as a business development tool is essential in this space…
    • Reach out/connect with sponsors/contacts = Re-enforce existing relationships
    • Continue to build out networks and contacts
  • Is the Executive/Management team represented? This lends to credibility…
  • Consider starting a business networking group for your teams’ fans
  • Link to other social media platforms

If you are selling the social space, you need to be on Linkedin. It just makes sense.

More about using Linkedin as a business development tool by clicking here.

6 Steps to Social Media Sponsorship Sales

2010 will be the year that social media earns its rightful place along side other traditional marketing media. Many teams have managed to grow a toe hold into a solid foot in the door and with that comes the inevitable ROI question.

If you are looking to layer social media as part of your sponsorship inventory, here are a few ideas/tips on how to get started:

1. Profile Your Base

If you have 100 or so brands that you work with, you should start by profiling your account base. By that, I mean to map out commonalities in the industries (retail, beverage, financial, etc…) and get a picture of what kinds of businesses you are working with. Finding similarities can provide the path of common strategies and approaches to speak the language of your customer. Profiling your base will give you a deeper understanding of what you have to work with.

2. Build a Social Media Matrix

Take those 100 brands and determine which ones are already active in social media. Do they have a Facebook Page or a Twitter feed? Are they active in this space? This is your “A” list.

The next group would be the “me too” brands that are emerging social media marketers. Small followers and small fans, less than consistent content and engagement. This is your “B” list.

The remaining group of brands are your “C” list – brands that are not yet active in social media or not interested.

3. Engage Your “A” List

Time to become a fan and follow your “A” list. You might consider building an alias profile to do this. The idea here is to understand how the brand operates within these platforms and get a real feeling for what the brand is about and how their social media strategy is playing out. Spend a bit of time on this as the information and insight you gain will be very valuable down the road when it is time to talk about alignment.

By alignment, I mean that you will be looking for brands that would be interested to partner with/leverage the online brand that your team represents in the same social media spaces.

4. Collaborate with Your “A” List

Request to meet with your partners to discuss their social media strategies. Find out what their goals are – what their challenges are – what their successes have been. Successful social media sponsorships are built collaboratively with the sponsor and are unique and custom in their approach. Creative teams, web teams and marketing teams need to be in communication to pull ideas together into promotions and campaigns. It’s all about working together, not about just another piece of inventory to sell.

5. Farm the “B” List

Meanwhile, your “B” list may see the opportunity to work with you as a chance to establish their social media presence. Keep going back to this group who may consider you a thought leader and look to find ways to leverage your presence and market. Your “B”s want to be here, and they see you as being in a position to help them. Stay close to them, but spend your time preaching to the converted with your “A” list.

6. Wait for the “C” List to Catch Up

Sponsorship sales can be difficult enough – you shouldn’t be spending your time and energy educating on social media benefits and strategies. These brands will catch up if they feel the need or simply continue on with current marketing efforts outside of the social media sphere. This isn’t a criticism, just the highest and best way to spend your time when social space sales are on the table.

I hope this gives you some ideas and plans on how to approach your base. Remember these are not off the shelf deals – this is not about dropping a link into your Twitter stream or posting a sponsored status update. There is a great deal more at stake in the social space for teams, brands and fans – engagement and collaboration is the key and there must be something in it for everyone.

Can Brands Be “Friends” on Facebook?

fbookMy two cents – in a word, “No”.

Here’s why…

Let’s say you have a Pro Sports Team Facebook Fan Page – and a brand – one that is not currently a sponsor of yours – shows up and engages your brand on Facebook. The viral nature of Facebook makes this action visible to many, possibly thousands of other people. Is this kind of brand interaction “fair” to your other (paying) sponsors who are not actively engaging your brand on Facebook?

Perhaps fair is the wrong word, but you get the idea. Social media is a platform – and yes – it is a free one, but that doesn’t necessarily mean that brand interaction in this space does not have a price. In fact, I would counter that it does.

As teams and leagues begin to negotiate the social media space (check out the NHL’s new Fan Page that launched recently) these kinds of questions need to be asked and addressed. These are the kinds of answers and strategies that I build. More on just how to do that in a later post…

What do you think? Can brands be Friends?

Social Media Adoption: Slow Process for Teams

Last year, many teams and leagues recognized the potential and flat out requirement to be more involved in social media – but how far have they come in adopting these sites for fan engagement or integrating sponsorship opportunities?

This is the high season for sports – the kick-off of the NFL season, MLB playoff races, the NHL season is about to start and the NBA is just around the corner. There are more eyeballs on more teams and leagues than any other time of year. Right now.

But is this opportunity being leveraged?

For the most part – I would suggest the answer is no. Despite interest, there is a lot of tire ticking and/or reluctance. There are also teams who are looking to be leaders but are not willing to put up the investment in time or dollars without the classic ROI path in advance.

There are some teams who are fully engaged – nothing new for the Phoenix Suns – well regarded as thought leaders in the sports and social media field. And there are other teams out there I am in conversation with and aware of who are taking the steps now to organize and launch major social media initiatives and sponsorship integrations.

This is the exciting future path – this is where thought leaders are taking the industry, and this is where the others will follow in time.

The Offseason: 6 Ways to Stay Plugged In

plugThe NBA and NHL championships have come and gone.

It’s a bit too early to start talking about the NFL, and MLB is not the most social media focused league in town.

So one might think that there is very little to discuss regarding social media and sports right now – but that would be a mistake. Now is a very important time for teams and leagues to keep fans engaged.

Why? Because, if you follow my path to social media then you know that sponsorship is not far behind. Through social media, there are still opportunities to keep fans active, and to keep sponsors activated.

Consider the following… How can you leverage:

  • Ticket Sales – Do you have a social media angle for marketing tickets?
  • Contests/Give Aways – Are you giving your market a reason to keep plugged in?
  • Off Season Drafts/Trades/Personnel Changes – Can you provide perspectives and insight from the source?
  • Discussion – Can you generate discussion and debate?
  • Access – Can you provide visibility on team insiders?
  • Announcements – Can you release info via social networks prior to a press release?

If you give your market good reasons to stay plugged in – then they will. Staying plugged in is what your sponsors want and need to see.

Twitter Sponsorship Strategies

TwitterIn a previous post, I talked about sponsorship activation via Twitter and provided a list of brands that Tweet. The idea being that these brands did not need to be educated on Twitter and would be more open to a conversation about sponsorship.

As of yet, I am not aware of any existing sponsorships through Twitter. In this post, I’d like to take a look at other ways to leverage Twitter for sponsorship:

  • The first and most obvious is to display sponsors on a teams’ Twitter background. Teams have branded their Twitter backgrounds, and the next step is to use parts of that space for sponsorship.
  • Teams can provide sponsor’s links in Tweets
  • Teams can drive fans to back to their website via tweet links where their sponsors are advertised
  • Use hash tags (#) to create sponsor titled contests or events (Ex. #sponsorGameday, #sponsorUpdate, #sponsorContest)
  • Crossover – Teams can participate in a sponsor’s own Twitter feed and encourage fans to follow the sponsors

Like any sponsorship – it is truly a partnership. Some brands will be more aligned with teams in terms of compatibility or Twitter crossover. Considerations surrounding frequency of messages, tracking, timing  and visibility will all come into play. Again, these are the very early days – smart sales teams will be moving on these opportunities and laying the path forward one step at a time.

For a complete list of players, teams and leagues on Twitter, click here.

Your feedback…

  • Any ideas for more activation?
  • Know of any sponsors working like this now?
  • Feedback/comments/questions on these ideas?

MLSE Social Media Strategy

leafsraptors

Maple Leaf Sports and Entertainment is a local mini sports empire here in Toronto. Repeatedly regarded as the highest earning property in the NHL year after year, the Maple Leafs lead  the pack of other MLSE properties: the NBA’s Raptors, Toronto Marlies of the AHL, and the surprisingly highly successful Toronto FC of the MLS league.

Internal Social Media Sites

MLSE has 2 online communities for the Leafs and Raptors:

These sites are tied into their primary websites (mapleleafs.com and raptors.com) and internal database. These online communities serve to drive fans back to their sites and are further supported by 3rd party social media platforms like Facebook and Twitter. Here is the ROI… more unique visitors to these sites = sponsorship opportunities.

The Leafs on Facebook

Here is the official Facebook Fan Page for the Leafs. There are several fan created fan pages – a testament to their base and brand. While the page is still evolving, MLSE is focused on providing unique applications for the fans to use – like building a custom jersey or creating your own hockey card. This represents a viable e-commerce stream in addition to fan engagement.

MLSE on Twitter

Monika with a K

Monika

Here is where I see an interesting approach – one that is different than other teams – MLSE is focusing on people vs. the brand on Twitter. Rather than follow “the Leafs”, MLSE has positioned an individual - Monika – as the face of the online community. Monika is also the in-game announcer, so she is tied in with fan experience in a live capacity.  Via the Twitter platform, Monika represents the brand. True to social media’s core of people as content – time will tell how the strategy of individual vs. brand will play out.

The Raptors have a similar approach – but the indivual is a further step removed and embodied in Raptors Web Guy. Here, Raptors Web Guy comes across as someone within the organization, but not a named/pictured individual. In this way, Raptors Web Guy is half person and half brand – again, a different approach than what other teams are doing on Twitter and one that is noteworthy.

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Carson McKee
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